In Ngong Road Forest
Above: Swallowtail at rest wth wings open in Ngong Road Forest. Copyright Rupi MangatIt’s a drop-dead scent.
Stopping in my tracks, I sniff the air and look around, all the time inhaling the fragrance deeper. It’s from the tiny white flowers in bloom on the gorgeous tree in front of me, the Schrebera alata.
The rains have brought a burst of scents, colours and flowers in the forest that is the first time for most of us to enter, a part of the Ngong Road Forest. It’s a chilly Sunday morning. The track ahead is laden with local trees including another show stealer with lilac-pinkish flowers, the Cape chestnut. “The tree has flowered earlier than usual,” comments Fleur Ng’weno the eminent naturalist.
It’s surprising that most of us in the group have never been in the forest that’s just off Ngong Road at its junction with the southern by-pass – and yet we’re born and bred Nairobians.
Anyway, the Schrebera alata has a stunning profile – tall and branched out to the skies. Its bark seems eaten by termites but that’s not a problem. “Eating the outer bark is not a problem as it’s the inner bark that is very important because the tree uses it to carry food up and down. That’s why it’s important not to carve deeply into a tree like some people do, etching their names in it. It acts as an open wound letting in diseases and insects,” explains Ng’weno.

The fresh forest air is invigorating. The path is lined with Brachylaena huillensis or muhugu, the wood-carvers’ favourite tree because it’s so beautiful to work with – but so over-harvested that it’s endangered in many places. Stopping to admire the urban forest, a Montane white-eye busily flits in the shrubs bringing food to the chicks in the nest.

Meanwhile the forest floor is decked in pale lilac forest flowers, the Pentas whose roots have traditionally been boiled as a tea.
A few steps on a butterfly, a swallowtail, is warming itself on a warm stone, its black and jade wings open.

“Ngong Road Forest used to be one large forest,” Ng’weno narrates. “It is now in five patches.”

By this time we are standing on a buff overlooking the southern bypass with its loops and bridges, and all sorts of cars zooming along it.
The morning despite the grey May sky and cold, is turning out to be fun while doubling out as a workout in the wild. Another tree catches our eye, an ebony but not the famous one, a Diospyros.
“Forests in Nairobi like the Ngong Road Forest are dry upland forests,” Ng’weno continues. We’re always amazed at her encyclopedic memory and when she talks, all listen.

“It’s not a highland forest or a lowland forest but in-between. The soil in Nairobi is not very deep and the rainfall not very high except for this year. So the trees don’t grow big like in Kakamega Forest where you will see that the trees are much bigger. But nevertheless this forest has many diverse species of trees and it’s easy to walk through because there is not so much undergrowth.
Staring high, a tree is lush with green ferns and mosses that cover the branches. These are epiphytes just sitting on the trees, getting the moistures from the mist rising from the forest ponds.
Someone sees a squirrel, others spot the tiny, lively Black-collared apalis flitting in the undergrowth.
A few hours later we’re by the railway tracks on the forest edge by urban Dagoretti with wayside flowers in a kladeiscope of colours.
There’s more happening here. An African harrier hawk has a kill which looks like a rat and flies with it into the canopy of the lone acacia in a field full of the invasive weed, Parthenium that in a decade has rendered so much of the soil infertile.
Above another raptor, an Ayres’s hawk-eagle, scans the forest.
Fifty-five species of birds, four hours later we break for a picnic in the forest. It’s for this that Nairobi is the famed bird-capital of the world. Leonard Githuka is super excited because he’s just seen a Yellow-bellied waxbill that is a lifer for him. In bird-watching lingo it means ‘seen for the first time’.
This indigenous part of the forest that we have enjoyed is largely due to the late Dr Imre Loefler who fought relentlessly to have it saved when the roads were being built. By convincing the authorities to shift the road a little to pass through the exotic plantation of eucalyptus trees, we still have this rich green lung in the city.
Fact File
Contact Nature Kenya naturekenya.org for details on weekly and monthly bird walks.

Contact the Kenya Forest Service <hocnairobi@kenyaforestservice.org> or Ngong Road Forest Sanctuary Trust (Simon 0729-840715) for booking a walk in Ngong Road Forest.
Customer
[url=https://navek.by/]цветные памятники могилев цена[/url] – памятники могилев рассрочка, памятники в могилеве с ценами
Customer
Saved as a favorite, I love your site!
Customer
I love lookijng through aan article that wipl ake men and woken think.
Also, many thanks foor allowijg for me too comment!
Customer
This is my first time go to see at here and i am genuinely
pleassant to read everthing at single place.
Customer
The rating is released to the issuer, then to a wire service, followed by a publication of the full credit report.
Customer
buy viagra online
Customer
watch porn video
Customer
Do you mind if I quote a couple of your articles as long as I provide
credit and sources back to your blog? My website is in the very same niche as
yours and my visitors would definitely benefit from some of the
information you present here. Please let me know if this okay with you.
Appreciate it!
Customer
payday loan
Customer
payday loan
Customer
penis enlargement
Customer
buy viagra online
Customer
penis enlargement
Customer
Hey there! I know this is somewhat off topic but I was wondering which blog platform are you using for this website?
I’m getting sick and tired of WordPress because I’ve
had problems with hackers and I’m looking at options for another platform.
I would be great if you could point me in the direction of a
good platform.
Customer
Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications,
there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are
plenty of excellent customer support outsourcing companies that fit
every requirement.
But then again, why even think about outsourcing? Isn’t local
talent good enough to provide the service needed by a
company’s customers? Plus, wouldn’t it be a disservice to
customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know
the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service
should already be in play during a company’s
first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and
responding to their questions. However, it’s also
a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans
and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every
facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of
talent from all over the world. At the same time, companies that outsource customer
support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service
providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time,
and customer support is equally demanding. To help executives
focus on the big picture, they’ll need to partner with the best service companies that know
what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers
will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost
always lead to longer retention and a significantly higher customer
lifetime value (CLV). This isn’t to say a stellar customer experience is only
possible through outsourcing. Rather, the chances of
improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to
achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to
the top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the
main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support
to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and
small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content
Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help
its clients boost their productivity from day one. Now
it’s one of the top customer service companies in the US and European markets
with numerous awards and positive reviews from satisfied clients on Clutch and other reputable
platforms. Helpware’s people-focused culture
seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your
company’s growth.
Offers turn-key solutions, so you don’t have to
look for either option separately.
Helpware’s focused on developing its people and their skills and it
pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to
Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its
way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its
reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of
demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital
transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home
countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying
a personal touch to customer care. The company is now Europe’s number-one customer support
outsourcing company, providing bespoke customer experience solutions
to clients around the world. In addition, its contact center operation locations
include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact
that it supports diversity and inclusivity among staff while
focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests
for quotes, the prices of this outsourcing customer service company are
more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business optimization strategies,
and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,
000 agents speaking over 265 languages and deservedly belongs
to a league of good customer service companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of
today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation,
quality assurance (QA), and infrastructure outsourcing. VXI employs
more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients
resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage
for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit
its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees
from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time
zone. In addition, InfluX creates specialized customer
experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for
a better customer experience.
Having employees in every time zone solves
the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer
flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing
companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing
and sales, customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,
000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time
zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training
its workforce in customer psychology. This means
company-provided support agents are more sensitive in detecting changes in the customer’s
voice or tone. As a result, they can respond to these
changes to defuse any tension and lead the customer into a
more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone,
email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work
in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over
the world. This is one of the Canadian top IT outsourcing
companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support
services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual
charitable initiative called “Telus Days of Giving.” In particular,
the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services
across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and
the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to provide
the needed customer service experiences. In addition, the
Arise Platform helps companies lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which
is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files
sent over. It also means Arise conforms to widely accepted data privacy
regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S.,
UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your
customer support outsourcing needs? Perform the necessary research before settling
on your choice. For instance, some customer service outsource companies on our list
might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements
and areas for improvement. Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents
a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout
the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the
best talent, but also the best equipment and training to prepare them.
Customer
buy viagra online
Customer
buy viagra online
Customer
Regards. I enjoy it.
Customer
Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but
reliable service to your clients. Whether for voice or
non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing
companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if
a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog
in an organization. Like sales and marketing, customer service should already be in play during a company’s first
day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding to
their questions. However, it’s also a way to instill
loyalty and generate additional sales. To do so, an outsourcing company must have its support
team available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans
and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets
companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll
without sacrificing service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service
providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take
much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer
service, many customers will express their
satisfaction in getting their voices heard. If customer service companies and their team address
customers’ issues in a satisfactory way, they’re
more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through
outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve
this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great
customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup
companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware
specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data
Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to
help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous
awards and positive reviews from satisfied clients on Clutch and other
reputable platforms. Helpware’s people-focused culture seems very
attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s
growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their
skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and
was one of the first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading
service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to
sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data
privacy. Specifically, Sykes follows various privacy guidelines, including
HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies
that wanted to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company,
providing bespoke customer experience solutions to
clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations in Asia and
South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among
staff while focusing on promoting happiness as a key asset among
its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are
more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance
and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries
and employs more than 330,000 agents speaking over 265 languages and
deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the
language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions
to some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe,
and the Caribbean.
The company also prides itself on its ability to help clients resolve
major CX and employee experience (EX) pain points and
take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services
to enhance communication coverage for clients. Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and
employee experience.
VXI displays an uncanny ability to scale up or down to fit
its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules
between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents
with experience in multiple industries. Skycom also offers a full range of
services, including business process outsourcing, telemarketing and sales,
customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five
countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone
and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its
workforce in customer psychology. This means company-provided
support agents are more sensitive in detecting changes in the customer’s
voice or tone. As a result, they can respond to these changes to defuse
any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries. It handles customer service duties over the phone,
email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the
industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries
such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact
center. It is one of those IT support outsourcing companies
that offer top-tier customer support services in various
countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.”
In particular, the company taps 225,000 volunteers from its offices to complete various service projects
across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service
partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25%
reduction in contact center service total costs, which is why clients want
to outsource customer service small business really
needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring
residents of the U.S., UK, and Canada. This means stable employment for
the company and an easier method of hiring or replacing
staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget
holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or,
do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes
modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also
the best equipment and training to prepare them.
Customer
I think the admin of this website is genuinely working hard in favor of his site,
since here every information is quality based data.